Our Commitment To Quality Work

At Plumber On Demand, we stand behind the work we complete. Whether you need emergency plumbing, drain service, waterproofing, restoration support, HVAC work, or another property service, our goal is to deliver reliable results and clear communication from the first call through the finished job.

This page explains the warranties and guarantees that support our service. Exact coverage can vary by job type, parts used, and the scope approved on site. Your invoice and work order list what applies to your specific project.

Workmanship Guarantee

We stand behind the quality of our labour. When our technicians complete approved work, we take responsibility for the workmanship involved in that service.

If a workmanship issue related to the completed job appears within the covered period noted on your invoice, contact us so we can review the problem and determine the appropriate next step.

• Licensed technicians complete the work
• Approved scope is followed before major changes begin
• Work is tested before we leave the property whenever the job allows
• Follow-up support is available for covered workmanship concerns

Parts And Materials

Parts and materials used on a job may carry manufacturer warranties in addition to our workmanship coverage. Coverage depends on the product installed and the terms provided by the manufacturer or supplier.

We install parts suited to the job and explain when a manufacturer warranty applies. Keep your invoice and any product paperwork for future reference.

What Our Guarantees Cover

Depending on the service completed, our warranties and guarantees may support:

• Plumbing repairs and installations
• Drain cleaning, snaking, and related drain work
• Fixture installation and replacement
• Sump pump installation and repair
• Basement waterproofing work completed by our team
• HVAC installation, repair, and maintenance work
• Other approved service work listed on your invoice

Coverage is tied to the specific work completed. It does not automatically extend to unrelated issues elsewhere on the property.

What Is Not Covered

Warranties and guarantees do not usually cover problems caused by conditions outside the completed scope of work. Examples may include:

• Damage caused after the visit by misuse, neglect, or unrelated renovations
• Problems created by a different contractor or DIY changes
• Pre-existing conditions that were not part of the approved repair
• Clogs, backups, or failures caused by new debris, roots, or foreign objects after service
• Issues caused by freezing, flooding, fire, or other property events after the job
• Normal wear and tear over time

If we find the concern is unrelated to our completed work, we will explain that clearly and outline the options available.

Emergency Service Promise

Plumber On Demand provides 24/7 emergency plumbing service. When you call with an urgent issue, our dispatch team works to send help as quickly as possible based on technician availability in your area.

Arrival times can change with traffic, weather, and how many emergencies are already open. We keep you informed when the window moves.

Clear Pricing Before Major Work

We explain the recommended next step and the related price before we cut, open a wall, replace a fixture, or begin larger work. You approve the job before that work continues.

Members receive the membership benefits listed on our Membership page, including priority service rules and invoice discounts that apply to eligible visits.

How To Make A Warranty Request

If you believe a covered issue has returned after service:

1. Call 1-888-449-7444 and mention the recent visit
2. Have your invoice or work order details ready
3. Describe the symptom and when it started
4. Allow our team to inspect the original work area

We will review the job, confirm what is covered, and explain the next step before additional work begins.

Why Customers Trust Plumber On Demand

Customers choose us because they want dependable service with clear accountability after the job is done.

• 24/7 emergency response
• Licensed and insured technicians
• Straightforward communication on site
• Workmanship support after the visit
• Service across the GTA and nearby cities

Questions About Coverage

Every property and every job is different. If you have questions about what is covered on a recent invoice, or you need help deciding whether a warranty visit is needed, our team is ready to help.

Call us today at 1-888-449-7444 or use our contact form.